When will pensions become user friendly?
People’s Pension research highlights tremendous opportunities of pension freedoms being missed. Freedoms can make pensions more customer-friendly and help them last longer into later life. When will the industry wake up to the chance to promote pensions and encourage customers not to take money out too soon? Here are my thoughts on pensions from the customer perspective. The findings do not suggest problems with the principles of freedom and choice. They do, however, imply problems in the way the industry…