Guidance Guarantee must be impartial – providers will not protect customer interest
9 June 2014 Providers cannot be trusted to offer the Government’s Guidance Guarantee Some may look after customers but too many do not – and they cannot be impartial As FCA continues its study of the Retirement Income Market customers need reassurance that past failings will not be sanctioned again Providers do not know their customers: Pension providers cannot be relied upon to offer the Government’s promised free, ‘impartial’ at retirement guidance service. The Association of British Insurers has suggested that…