What’s wrong with UK insurance industry
28 March 2014 Insurance industry under fire – what’s gone wrong? Insurers failed to realise who their customers were – relied on inertia Flawed profit models rewarded intermediaries then recouped costs from end-customers Now is the time for change – modernised, flexible products and services UK insurers have been under fire in the past few days and many must be reeling from the shock of it all. Suddenly the landscape seems to have changed. As an observer who has for so…